Experience

September 2021 to Present

Part of a system design team to upgrade current product into scalable containerized micro-services which resulted in high efficiency and quick development/improvement of independent features.
Working with cross functional teams to ensure robust product development and client satisfaction.
Engaging with clients to get feedbacks and understand their requirements.
Automating AI pipelines such that they can adjust to data shift and learn new patterns quickly.

August 2019 to August 2021

Using state of the art tools, techniques and algorithms to develop and improve Automated Ticket Routing and Assignment.
Developed a binary text classifier to detect spam tickets which saves money and time to resolve those tickets.
Implemented different clustering techniques to generate an alert on similar problems/incidents based on time on text data.
Updated word embeddings for text data which increased performance by 15% and were 5 times less in length than previous one.
Improving performance of existing Machine/Deep Learning systems and ensuring they are production ready.
Developing scripts to automate the analysis, cleaning and visualization of text data.
Verifying security issues while developing systems and ensuring it passes pen testing phase.
Developed set of useful practices for imbalanced datasets.

April 2019 to July 2019

Najaf Murtaza